1 Monitor IT infrastructure support (hardware and equipment), including preventive maintenance (anti virus protection, warranty renewal), trouble shooting (PCs and LAN), servers and communication lines (PABX), in order to ensure IT infrastructures in all offices are working properly and effectively.
2 Monitor IT system support, including software installation, maintenance (licensed renewal) and trouble shooting, in order to ensure systems in all offices are working properly and effectively.
3 Monitor support on user management, filing and data management (user IDâ€™s and passwords, data backup and protection), in order to ensure all systems and data are working within security standards.
4 Develop and maintain continuous relationship with hardware and software maintenance vendors, in order to ensure reliable supports in case of IT problems and maintenance.
5 Provide internal coaching, mentoring and training to all related users in Company regarding IT related matters, in order to ensure the transfer of IT knowledge to all users.
1.Tingkat kepuasan pengguna (user)
3. Tingkat downtime