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Einstein on Customer Service: E2=MC2

by: Craig HarrisonYou don’t have to be Einstein to realize that, relatively speaking, you must manage your customer expectations for optimal success.Your customers are expecting. Is there a pregnant pause between their r...

How to Get Your Customers Saying ‘Wow’

by: Rob WarlowJust imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” How do you feel? Excited; satisfied; fulfilled … eager to return and bu...

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Einstein on Customer Service: E2=MC2

by: Craig HarrisonYou don’t have to be Einstein to realize that, relatively speaking, you must manage your customer expectations for optimal success.Your customers are expecting. Is there a pregnant pause between their r...

How to Get Your Customers Saying ‘Wow’

by: Rob WarlowJust imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” How do you feel? Excited; satisfied; fulfilled … eager to return and bu...

How Your Attitude Affects Your Mortgage Customers

by: Tom DominThe results are in...and quite honestly, they have never really changed. Over the years, study after study has shown that the number one complaint of our customers is a lack of communication, inefficiency, and at times ju...

Being Present is a Gift to All: The Real Meaning of Real Time

by: Craig HarrisonThey say wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don’t get marked as missing in action.I...

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